POLICIES & GUARANTEES.

01 About this policy

This page explains the terms that govern use of the Website and purchases from WRISTLY. By using the Website or ordering products, you agree to these terms.

02 Your privacy

We use customer information to process orders, provide support, arrange delivery, improve the store and send marketing only where permitted. We do not sell customer personal information.

03 What we collect and how we use it

To process an order we may need your name, shipping address, email, phone number and payment-related information handled by secure payment providers. We use this information to process payment, arrange delivery, update you about the order and provide support.

04 Cookies

Cookies and similar technologies can help the Website remember preferences, operate correctly and understand how the store is used. Browser and privacy controls can be used to manage them where available.

05 Payment security

Payments are handled through Shopify and supported payment providers. WRISTLY does not store full card numbers on its own website servers.

06 Delivery & shipping

WRISTLY currently offers free worldwide shipping.

• Orders are usually dispatched within 1–2 business days.
• After dispatch, delivery is typically about 4–7 days in North America and about 6–8 days elsewhere worldwide; customs and remote areas can add time.
• Tracking information is provided after dispatch when available from the carrier.
• The tracking page currently opens a web tracking search using the carrier number while a dedicated tracking integration is being prepared.

07 Returns & 90-NIGHT MONEY-BACK GUARANTEE

Try your WRISTLY for up to 90 NIGHTS. If it is not right for you, contact us within 90 days of delivery. For eligible dissatisfaction claims, WRISTLY provides a 100% refund of the purchase price.

• Start by emailing wristlyband@gmail.com with your order details.
• Our customer-service team works out the appropriate resolution case by case. Depending on the situation, we may request a return, assist with return shipping, or tell you that no return is required.
• There are no restocking fees on eligible satisfaction-guarantee resolutions.
• Once a refund is approved, it is sent to the original payment method. Bank and payment-provider posting times can vary.

08 Warranty

Every band is covered against manufacturing defects for 12 months from delivery.

• Covers qualifying defects in materials and workmanship.
• Does not cover normal wear, misuse or accidental damage.
• Contact support so we can review the problem and determine the appropriate remedy.

09 Safety, product data & terms

WRISTLY products are personal time-management and consumer wearable devices. They are not medical or safety equipment.

• Health and wellness readings are general well-being indicators only and are not intended for diagnosis or treatment.
• Response to vibration differs between individuals; test your alarm routine before relying on it for a critical event.
• Product colors shown are representative and availability is confirmed at checkout.
• Band fit and suitability for children should be assessed by a parent or guardian.
• The store base currency is CAD. Displayed or presentment currency can vary by market and checkout settings.
• BACK TO SCHOOL promotional pricing applies while the promotion is active.

10 Contact us

Questions about an order, return or product? Email wristlyband@gmail.com or use the contact form.